Process Reengineering

Introduction :

Process Reengineering means the adjustment of an organization's strategy and restructuring of business processes to cope with changes in market demand, so as to enhance business efficiency and increase corporate competitive edge. For customer-oriented businesses, process reengineering can improve the cooperative ability among different operating units. Thus, each department will work towards the same goal to provide the best service at lower operating costs. Through business process reengineering organizations can adapt to environmental changes and increase sales volume even in economic turmoil.

Targets:　

• SME  owners

• Managers and Department Heads

• Professionals who are determined to improve business efficiency through process reengineering 

Your Benefits: 

• Improve customer services with lower operating costs

• Increase business efficiency and responsiveness towards customer needs

• Enhance information flow between departments, facilitating strategies formulation and management 

• Concept of Process Reengineering

• Formulation of Process Reengineering

• Implementation of Process Reengineering

• Tools for Process Reengineering

29th Aug , 2009 (Saturday),  from 9:30 a.m. to 12:30 p.m. 

e-Tech Forum, 4/F, 402- 406, Hennessy Road, Wanchai, Hong Kong

Short lecture input, hands-on exercises, role-play, group discussion and presentation, and debriefing.

Lectures and activities in class all conducted in Cantonese, supplemented by English terms as appropriate.

Dr. C. Y. Wong

• Regular Rate : HKD 950 per person

• Early Bird Rate : HKD 855 per person if registered and paid by 15th Aug. 2009; OR 

• Group Discount : HKD 760 per person if 3 or more enrollees from the same organization; OR 

• IIM / HKCSMB Member : HKD 855 per person