Dealing with Conflict Constructively

Introduction :

Conflict between people is natural. Conflict within organization is inevitable. The larger an organization becomes, the higher potential for inter-personal, inter-departmental or inter-group conflict to occur. If managed badly, conflict can be destructive to productivity and morale. Well-managed conflict that looks for win-win solutions will not only help to solve problems, but also give the organization benefits to move from “it’s always been done like this” mentality to improvements.

Targets:　

• Managers/ Supervisors in different industries

• Project Managers

• Team leaders/ Personnel who need to lead their teams

Your Benefits: 

• To identify the causes of conflict

• To learn the ways to handle conflict

• To handle and resolve conflict assertively and productively 

• To implement an action plan on their retur to work

• What is Conflict

• Kinds of Conflict

• Cultural aspects of conflict 

• Strategies for handling conflict

• Conflict and the individual 

• Styles of conflict resolution

13th Aug, 2010 (Fri),  from 9:30 a.m. to 5:00 p.m. 

Wah Lik Industrial Center, 459-469 Castle Peak Road, N.T.

Approach:

Short lecture input, hands-on exercises, role-play, group discussion and presentation, and debriefing.

Lectures and activities in class all conducted in Cantonese, with English terms as appropriate.

Dr. C. Y. Wong

•  Regular Rate : HKD 1900  per person; OR
•  Early Bird Rate : HKD 1700 per person if registered and paid by 30 July 2010; OR
•  Group Discount : HKD 1520 per person if 3 or more enroll from the same organization in one go